RFYP Staff Duties

Reach For Your Potential employs over 230 people.  A majority of our employees are Direct Care staff.  However, there are other staff working to implement and develop top notch services.   All services are provided directly by RFYP staff.


Supported Community Living Direct Care

Direct Care staff are responsible for the day-to-day delivery of services, ranging from ongoing support services like cooking and self-cares to working on specific goals.  Direct Care staff responsibilities vary greatly in connection with which individuals they work with.  Some  individuals require constant supervision and complete personal care assistance and some only require verbal reminders to complete their daily tasks. Staff are expected to be dependable and care for the individuals with patience and attention to their individual needs and wants. Staff are assigned to a cluster based on the needs and the preferences of the members, the staffs’ work availability, and personality to ensure a good fit.

Supported Community Living Residential Facilitator

Residential Facilitators are responsible for ensuring that the day-to-day routines of the location are running smoothly.  They often work with individuals to develop individualized menus and grocery lists, shop for supplies and groceries, assist with bill paying and banking, track necessary documentation of services, and provide oversight to Direct Care staff. The Residential Facilitator is in regular contact with the Service Coordinator with updates on the roommates and the status of the location.

Day Habilitation Direct Care & Facilitators

Day Habilitation  Direct Care staff directly deliver services as described in an individual’s service plan.  Each staff member is responsible for all of their assigned groups’ needs, assistance with activities of daily living, and in house activities, goal work, and community outings.  The  Facilitators provide Direct Care support, schedule in-house and community outings for every client, implement individual service plans and goals, supervise the staff, provide training to new and current staff, filing of paperwork, and completing daily documentation.

Service Coordinators 

Service Coordinators (SC) are responsible for the overall coordination of RFYP services for each individual on their caseload.  They are responsible for overseeing the implementation of the individual’s service plan, communication with family and/or guardians and other providers, medical team, scheduling of Direct Care staff, and supervision of Direct Care staff and Facilitators.

Medical Team

The Medical Team schedules and accompanies individuals to their medical appointments, works with Direct Care staff to deliver appropriate health care treatment and training, and the team is involved in on-going medical care to the extent required by the individual and service planning team.  This involvement ranges from monitoring only medication distribution to attending and tracking all medical appointments.  They oversee medication distribution, use of medical equipment, and communication with medical service  providers and families/guardians to ensure the highest quality services.

The Medical Team is available to members, guardians, and families for training and advocacy on health care related issues, medications, local physicians, specialty clinics, health care resources, insurance issues, etc. Guardians are welcome to accompany the Medical Team Assistant to appointments or call with any questions or concerns.  A member of the medical team also participates in the after-hours on-call rotation from Friday at 5pm to Monday at 8am.

RFYP  Nurse

RFYP employs a full time Registered Nurse. Members, guardians, and families have full access to the nurse, in addition to having access to the RFYP Medical Team.  The nurse is responsible for leading all of the medical trainings, continuous follow up on health issues,  make recommendations on any health related concerns,  assist with cares of the members, and oversee the administration of medications. The nurse supervises the Medical Team staff and collaborates with the SCL and DH staff to ensure the highest quality medically related services for the members. Additional individualized direct services and/or referrals that the RFYP Nurse and Medical Team can provide to members, guardians, and families are:

  • Education on end of life support services including Hospice services
  • Supports to deal with grief and loss
  • Provision of medical supports to promote continuous care across all programming and environments to ensure community involvement
  • Support for families including those who may themselves have special needs related to aging
  • Advocacy for physical and psychological needs
  • Health care funding needs and resources

Member Financial Assistants

Our Member Financial Assistants work with individuals to manage their money, balance their checkbooks, and assure that they are meeting the requirements of Social Security, Medicaid, Iowa City Housing Authority, and other benefits.  They assist with securing and maintaining benefits for which they are eligible.

Program Directors

The Program Directors supervise Service Coordinators, oversee all RFYP programming, and other internal departments. The Human Resources Director/Program Director oversees the employment and training of all personnel, supervises the medical team, and oversees the operations of the Day Habilitation program and staff. The Financial Director oversees the agency finances, payroll, and payee services. The Executive Director exercises general oversight in the areas of service delivery, strategic planning, communication with the Board of Directors, employment issues, and overall functioning of the agency.  The SCL Program Director supervises the SCL Service Coordinators, and Quality Assurance team and oversees the operations and communication regarding the SCL program to ensure quality services for the persons served.